Terms of electronic services
Free access to the NetOpiekun information website and enquiry configurator.
1. Service provider and scope
NetOpiekun is operated by Paweł Szaniawski, ul. Janinówka 11/44, 03-562 Warszawa, Poland, tax identification number (NIP) 5213598194. NetOpiekun is the name of the website and services of an individual, not a separate company. The provider is not entered in the Polish Central Register and Information on Economic Activity (CEIDG). General contact: kontakt@netopiekun.pl; telephone: +48 513 263 599. For these terms, personal data and complaints: administracja@netopiekun.pl. Postal correspondence may also be sent to the address above. These terms cover free use of the website and enquiry configurator. Paid IT work requires separate arrangements and is not contracted merely by using the form.
2. Electronic services
The website provides information about IT services, educational content, a configurator for environment parameters and an indicative calculation, and the option to request that calculation by email. It does not offer public user-account registration, a newsletter or an online hardware shopping cart. Administrative access is reserved for authorised operation of the service. Requesting a reply to a specific enquiry does not give consent to unrelated marketing.
3. Technical requirements and security
Browsing requires an internet-connected device and an up-to-date browser supporting HTML and encrypted HTTPS connections. The configurator requires JavaScript; receiving a message requires a working email account. Internet and email charges depend on your agreements with the relevant providers. Keep software updated and protect your device from unauthorised access. Do not send passwords, secret keys, identity-document numbers or special categories of personal data through the form. Online risks include phishing, malware and interception of information on an unsecured device. Report security concerns to administracja@netopiekun.pl.
4. Starting and ending the electronic service
The free content service starts at your request when you open the website and ends when you stop using it. The configurator service starts when you use it. Requesting an emailed calculation requires the mandatory information, reading these terms and the privacy information, and selecting the clearly labelled send button. You may correct the data or cancel before sending. You may stop completing the form by closing the page, and end the handling of an enquiry by contacting the provider. There is no fee or penalty. Withdrawing an enquiry does not automatically erase all data where a separate legal basis for retention exists.
5. Calculations and future cooperation
Submitting the form or receiving an enquiry number, calculation or PDF does not order paid work, create an IT support contract, reserve a date or create a payment obligation. The calculation is an invitation to discuss terms, not a binding offer within Article 66 of the Polish Civil Code. Actual scope, availability, prices including taxes, travel costs, dates and billing require verification and separate acceptance. VAT, income tax and any duties of a social-insurance contribution payer depend on the parties’ actual circumstances and activities. The absence of a CEIDG entry does not itself establish a VAT exemption or the absence of duties associated with a services contract. The form is not an emergency fault-reporting channel.
6. Rules of use
Provide accurate data only to the extent needed for the enquiry and where you are entitled to disclose it. Unlawful content, infringement of others’ rights, impersonation, attempts to gain unauthorised access, spam and deliberate disruption are prohibited. Where a threat arises, the provider may apply proportionate technical restrictions necessary to protect the system and people. This does not restrict complaint rights or statutory protection.
7. Saving and delivery
Confirmation that an enquiry has been saved and a message queued means that the system has accepted it. It does not itself confirm email delivery or reading. Check the address and spam folder. If no reply arrives or an error occurs, contact kontakt@netopiekun.pl with a description and the enquiry number, if assigned. Do not repeatedly submit an identical form to force a response. Maintenance and events beyond the provider’s control may interrupt service; this does not exclude liability arising under applicable law.
8. Complaints about electronic services
You may complain by email to administracja@netopiekun.pl or by post to the provider’s address. Describe the problem, when it occurred, the requested remedy and how we can reply. An enquiry number, screenshot and browser details may help, but are not conditions for exercising your complaint rights. Do not send secrets or excessive data. Replies are provided without undue delay, generally no later than 14 days after receipt, on a durable medium where required by law. Statutory consequences of a failure to reply apply where the relevant law provides for them. Making a complaint is not a condition for going to court or using other statutory remedies.
9. Consumers and paid contracts
Consumers may use the free website. These terms do not deprive them of rights or exclude statutory protection available to individuals running a business for contracts outside their professional specialisation. Before any paid distance or off-premises contract, the provider supplies the required information about the specific service, price, contact details, duration, complaints and withdrawal, and confirmation on a durable medium. Starting paid work before the withdrawal period expires requires a separate request and the statutory information. Using the configurator or accepting these terms does not waive withdrawal rights.
10. Personal data and cookies
The controller of data disclosed to the provider is Paweł Szaniawski, identified in section 1. A separate privacy notice explains purposes, legal bases, recipients, retention and individual rights. The cookie notice explains device-related mechanisms. Providing data does not give general marketing consent. Where processing in a particular case relies on consent, refusal or withdrawal has the effects described in the relevant information, rather than a general demand to accept every purpose.
11. Liability and content rights
Information on the website does not replace an individual assessment of your environment or advice requiring analysis of a specific situation. The provider is liable under applicable law. These terms do not exclude liability for intentionally caused loss or other rights that cannot lawfully be excluded. Respect copyright and permitted use when using content. These terms do not grant exclusive rights to third-party material.
12. Availability, versions and changes
These terms are available free of charge before use and can be saved and reproduced using browser functions. Version: 2026-11-01.3. Effective from 1 November 2026. Changes may result from changes in law, the electronic services or the technology used to provide them. A new version will include its date and a description of material changes. It will not apply retrospectively to enquiries already submitted or contracts already concluded. Updating the website alone does not unilaterally change existing obligations; notice or consent will be provided where required by law. Polish law applies subject to the user’s mandatory rights and statutory rules on court jurisdiction.
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Electronic service terms, version 2026-11-01.3. Paid services are agreed separately.