Managed IT support
Everyday support and a development plan within an agreed scope.
When your business needs one point of contact for computers, accounts and infrastructure.
Scope to be agreed
- User support and workstation setup
- Account, permission and device administration within the agreed scope
- Planning maintenance and improvements
What to prepare
- Number of users, computers and sites
- Current problems and business priorities
- Expected support hours and reporting process
From your needs to delivery
- Discovery
We establish the current position, the objective and the constraints.
- Proposed scope
We define tasks, responsibilities, terms and work billed separately.
- Agreed plan
We confirm availability, dates and how completed work will be accepted.
The detailed scope and availability must be confirmed in a proposal. Licences, hardware, migrations and project work are not automatically included in a support subscription.
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Price and audit terms
The quoted amount will not change for 3 months from signing the contract. If you sign a support contract within 7 days of us sending the estimate, the initial review and audit are free; you only pay for any necessary hardware and required software. You can also sign after a paid audit — we will credit its fee against the subscription in three instalments. This option requires a minimum 3-month contract. The free audit for signing within 7 days and contracts without a promotion have a minimum term of 1 month.